1. Introduction
Resellna ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our marketplace platform.
2. Information We Collect
2.1 Information You Provide
- Phone Number: For account verification and login via OTP
- Name: To identify you on the platform
- Delivery Address: To ship items you purchase
- Bank Account Details: To process seller payouts (account number, bank name)
- Listing Information: Photos, descriptions, and prices of items you sell
2.2 Information Collected Automatically
- Device information (type, operating system)
- IP address and location data
- Usage data (pages visited, actions taken)
- Transaction history
3. How We Use Your Information
- To create and manage your account
- To process transactions and payments
- To coordinate delivery of purchased items
- To send OTP codes for authentication
- To communicate about orders, disputes, and updates
- To prevent fraud and ensure platform security
- To improve our services and user experience
4. Information Sharing
We share your information only when necessary:
- With Other Users: Buyers see seller's display name; sellers see buyer's delivery address for shipping
- Payment Processors: Paystack processes payments securely
- Logistics Partners: Sendbox/GIG Logistics receive delivery details
- SMS Provider: Twilio sends OTP verification codes
- Legal Requirements: When required by Nigerian law or court order
We never sell your personal information to third parties.
5. Data Security
We protect your data through:
- Encrypted data transmission (HTTPS/TLS)
- Secure payment processing via Paystack (PCI-DSS compliant)
- Secure cloud infrastructure (AWS)
- Access controls and authentication
- Regular security audits
6. Data Retention
- Account data is retained while your account is active
- Transaction records are kept for 7 years (legal/tax requirements)
- You can request account deletion at any time
- Some data may be retained for fraud prevention
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Withdraw Consent: Opt out of marketing communications
To exercise these rights, contact us at support@resellna.com
8. Cookies and Tracking
We use essential cookies to maintain your session and preferences. We may use analytics to understand how users interact with our platform. You can control cookies through your browser settings.
9. Children's Privacy
Resellna is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. International Data
Your data may be processed on servers located outside Nigeria (e.g., AWS cloud services). We ensure appropriate safeguards are in place to protect your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via SMS or in-app notification. Continued use of Resellna after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or to exercise your rights:
Email: privacy@resellna.com
Phone: +234 XXX XXX XXXX
Address: Lagos, Nigeria
13. Nigerian Data Protection
This policy complies with the Nigeria Data Protection Regulation (NDPR) 2019. We are committed to protecting your personal data in accordance with Nigerian law.